With over 12 years of experience in business process outsourcing, I have built a strong foundation in operations management, workforce optimization, and customer relationship excellence. Starting as a Customer Support Associate, I advanced to leadership roles such as Operations Team Manager and Workforce Management Supervisor, where I refined my ability to lead high-performing teams, drive efficiency, and deliver exceptional service.
My commitment to continuous improvement led me to pursue certifications in Lean Six Sigma and Project Management, equipping me with proven methodologies to streamline processes, reduce waste, and enhance project execution. This expertise allows me to tackle complex challenges, optimize workflows, and meet critical deadlines without compromising quality.
Beyond operations, I have a deep understanding of client and customer engagement, ensuring strong relationships through proactive communication and problem-solving. Proficient in industry-leading tools and systems, I consistently leverage data and technology to boost productivity and performance.
Combining hands-on experience with strategic thinking, I thrive in dynamic environments where leadership, innovation, and results matter. I am eager to bring my skills in process improvement, team management, and customer-centric solutions to an organization that values growth and excellence.
Verified
