A highly analytical and results-driven professional with over six years of experience as a Senior Fraud Analyst and current role as a Reports/Data Analyst, specializing in the intersection of risk management, data analysis, and e-commerce integrity. I possess a proven track record of safeguarding brand reputation and financial security by identifying suspicious patterns and implementing effective, data-driven risk-mitigation protocols across multiple payment platforms.
My core strength lies in translating complex data into easily understandable narratives for various stakeholders, utilizing tools like Looker, Jira, and Excel to deliver actionable strategic guidance and improve business performance. This is paired with an exceptional attention to detail and the ability to work autonomously with sound judgment, whether I'm deep-diving into transaction records or managing complex customer interactions.
I am a proactive problem-solver and process improver, skilled in identifying gaps in current measures, contributing to the refinement of business processes, and ensuring high-quality communications. My versatile background in customer support and quality assurance has honed my ability to handle sensitive situations with discretion and maintain a high standard of community trust.
Risk & Fraud: Fraud detection & prevention, Risk assessment, Pattern recognition, exceptional attention to detail
Data & Analytics: Data analysis, Data-Driven Decision Making, Looker, Jira, Excel
Process & Communication: Process improvement, Critical Thinking & Problem Solving, Meticulous Attention to Detail, Stakeholder Communication
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