I am a Senior Support Engineer with over 14 years of experience in IT support, systems administration, and managed services (MSP), providing advanced technical support for enterprise environments. I specialize in Microsoft 365, Azure, Entra ID (Azure AD), Active Directory, Exchange Online, Intune, Microsoft Defender, Teams, SharePoint, Azure Virtual Desktop (AVD), Citrix, VMware, AWS, and identity and access management, including Conditional Access, Multi-Factor Authentication (MFA), and Single Sign-On (SSO). I have extensive experience leading Level 2 and Level 3 technical escalations, incident response, root cause analysis, security investigations, and enterprise troubleshooting while mentoring engineers and collaborating with cloud, security, and infrastructure teams. I am recognized for my analytical problem-solving skills, customer-focused approach, and commitment to delivering reliable, secure, and high-quality IT solutions. CompTIA A+ Certified.
