E-commerce Virtual Assistant and Customer Service Specialist with 5 years of experience supporting US-based stores on Etsy, Shopify, and Amazon. Most recently worked as an Etsy SEO & Product Listings Specialist, handling keyword research, listing optimization, product research, and performance tracking to improve visibility and drive consistent sales.
Strong background in non-voice customer support and operations, including high-volume email/chat handling, order management, refunds, replacements, shipping issues, and escalations within POD and dropshipping workflows. Former CS Team Lead/Manager who owned KPIs, created SOPs, trained agents, and maintained high customer ratings and platform standards (including Star Seller metrics).
Tech-savvy, detail-oriented, and reliable in remote setups. Tools include Etsy, Shopify, Amazon Seller Central, Order Desk, Google Workspace, MS Office, Slack, WhatsApp, Trello, Canva, and ChatGPT. Looking for a long-term role where I can take ownership, deliver consistent results, and grow with the business. Committed to continuous improvement and proactive problem-solving.
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