CERTIFICATIONS:
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- Certificate of Competency Launching on Amazon- My Amazon Guy MAG School of Training
(Credential ID:680bc7f8de4a0e-----------ab5)
- Certificate of Competency Design Course - My Amazon Guy MAG School of Training (Credential ID:680e3a3dae7ef-----------d30)
- Certificate of Competency in Amazon SEO Course - My Amazon Guy MAG School of Training (Credential ID: 67fe268eff581d5b40023b55)
- Certified Lean Six Sigma White (Cert #: JLDTRDPFPH-BNHNQKCC-YDBGQWYTTW)
- Certified Lean Six Sigma Yellow Belt (Cert#: LSSYB-----------0)
WORK EXPERIENCES:
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Contact Point 360 (PH) Corp.
Cebu City
Team Leader
June 10 2024 – November 5 2024
- Handles customer billing and after customer care for e-commerce and digital marketing
- Handles complaints and escalations.
- Team management
- Career Development
- Project Management
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Cebu Ever & Source Networks Inc.
Cebu City
Customer Service Executive
May 8 2023 till May 9 2024
- Handles customer support for Australian/NSW/Southeast Asia event
organizers
- Handles troubleshooting and provide solutions for event pages and
organizers
- Lead generation
- Inbound and outbound calls
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Supporting Enterprise
Cebu City
Team Leader – Customer Service
Team
February 15 2021 – December 30 2022
- Handles customer billing and after customer care for e-commerce and digital marketing
- Handles complaints and escalations.
- Team management
- Coaching
- Career Development
-Project Management
----------------------------------------------------------------------------------
TDCX(PH) INC.
Cebu City
Technical Support
October 27, 2021 – May 8 2022
-Handled advance networking, computer and internet connection issues.
- Troubleshoot remotely router OS issues such as driver problems, GUI corruptions
- Troubleshoot remotely computer hardware issues
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Amazon Services Philippines Inc.
Cebu City
Customer Service Associate
August 2018 – August 2020
- Handles customer billing and after customer care.
- Handles logistics concerns and issues.
- Handles complaints and escalations.
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Tech Mahindra
Cebu City
Sales and Customer Associate and Subject
Matter Expert
April 2015 – May 2016
- Handled customer care, sales
- Support representative with daily task, subject matter expert.
- Troubleshoot basic and advance software issues such windows and Mac OS specifically OS corruption, updating
drivers etc
- Troubleshoot remotely hardware and software issues with routers
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Eperformax
Buendia Avenue, Makati Metro Manila
Sales and Customer Associate
January 2014 – April 2015
- Handled customer care
- Sales
- Basic troubleshooting with phones, tablets
----------------------------------------------------------------------------------Sykes Philippines
Cebu City
Technical Support
March 2012 –December 2012
- Handled customer care and push products
- Troubleshoot basic and advance OS issues for Mac and Windows such is remote reformatting, DLL and driver issues
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Convergys Philippines
Cebu City
Sales and Customer Care Representative
March 2010 – March 2011
- Handled customer care and sales for a banking institution.
