I help business owners and teams save time by handling the daily tasks that take up their focus, so they can concentrate on growing their business and working on high-impact activities.
I support operations through administrative assistance, data management, and structured workflows that keep systems organized and running smoothly.
I have professional experience working in process-driven environments including platform systems, airline support operations, data processing, and content transcription. This has trained me to work with accuracy, consistency, and clear operational structure.
My services include:
- Administrative support
- Email management
- Calendar & appointment scheduling (Google Calendar, Calendly)
- Data entry & data processing
- CRM updates and record keeping
- Documentation and reporting
- Customer communication and support
- Process and operations support
WORK HISTORY / EXPERIENCE:
Technical Operations | Floor Plan Developer (March 2021 - Present)
Specialized in technical floor plan digitalization using AutoCAD, Visio, and Inkscape.
Managed daily project workflows and team communication via Streak CRM, Eventdraw, and Slack.
Ticketing Solutions Specialist | IGT Solutions (KLM Airline) (January 2020 - December 2022)
Expertly navigated Amadeus GDS for global ticketing, reissues, and cancellations.
Managed high-volume customer inquiries via Salesforce and OMNI (WhatsApp, FB, Twitter).
Menu Transcriptionist | TaskUs (Deliveroo) (April 2018 - December 2019)
Handled high-accuracy database management and transcription using Salesforce.
Managed restaurant data entry and internal stakeholder communication.
Founder / Creative Lead | Personal Printing Business (June 2023 – Present)
Managing end-to-end production of marketing materials (stickers, magnets, etc.) and handling client bookkeeping.
I am detail-oriented, reliable, and easy to work with. I value clear communication, organization, and long-term working relationships.
If you're looking for someone who can take time-consuming tasks off your plate and help your business run more efficiently, I’m ready to help.
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