Hey there! I'm Gab, your result-driven, solutions-oriented, and reliable virtual assistant. I am a graduate of Computer Engineering. I have held IT support roles for the past 9 years, providing assistance for various technologies and software for multinational companies. Over the last five years, I have become a virtual assistant. I specialize in providing remote technical support, reporting, and admin support to US-based clients.
Below are some of the skills and tools I have experience using:? Canva Graphics Design? Google Workspace Administration? Customer Support - Chat, Email? Ticketing Tools - ServiceNow, osTicket? Email Management - Outlook, Gmail? File Organization - GDrive, OneDrive, DropBox? Reports and Dashboard Creation - SQL, Google Sheets, Looker Studio? Zapier - Automation of recurring tasks? Communication - Slack, MS Teams? Admin Support - Documenting P&Ps, SOPs, Knowledge base, etc.? Office 365 and Google Workspace Apps? AirBnb - Rental management
Here are a few more IT-related tools I have used in the past:? Windows-based remote technical support - TeamViewer, Screenmeet, VNC, Bomgar, AnyDesk? Active Directory - User account management, Group policy, etc.? CyberArk? PaloAlto GlobalProtect VPN? AWS Connect? Office 365 troubleshooting? Microsoft Intune - managing corporate-owned mobile devices (Android & iOS)
Let me be your extra pair of hands so you can focus on what truly matters to you.
