Hi! I’m -----------, a Customer Service Professional with 7+ years of experience supporting major global brands including Shein, Sephora, HelloFresh Australia, and Westpac Bank.I specialize in high-volume, multi-channel support across email, phone (inbound and outbound), chat, and social media — managing up to 300 customer emails per day while maintaining high accuracy, fast turnaround times, and 90%+ CSAT. I also have experience in collections, follow-ups, and dispute resolution.Beyond customer service, I provide basic Virtual Assistant and administrative support, including calendar management, scheduling, data entry, and email organization.I have extensive experience with:
? Handling 300+ emails/day with fast SLA compliance
? Responding to product questions, refunds, returns, sizing, billing, and order issues
? Inbound & outbound calls, call de-escalation, and first-call resolution
? Collections, payment follow-ups, and dispute resolution
? Social media comment moderation (positive & negative engagement)
? Order processing, vendor coordination, and shipping concerns
? Calendar management, scheduling, and admin support
? Zendesk, CRMs, ClickUp, Slack & various e-commerce tools
? Working independently with zero supervision
? AU, US & PH time zone support (night shift ready)I am consistent, empathetic, and solutions-focused, and I was awarded Customer Hero of the Year (2023) for outstanding customer support.
If you’re looking for a fast, reliable, calm-under-pressure CSR, collections specialist, and VA experienced with large-scale workloads, I’d love to support your team.
