I am an experienced technical support & customer service professional with a 4.5-year combined tenure in the local BPO industry.
I have two years of experience working as tech support professional under a local telecommunications company that specialized in troubleshooting, escalation, and restoration of wireless, wireline, and value-added services.
On the other hand, I have two and a half years experience of in customer support roles under a foreign telecommunications company which focuses on over-the-phone payment-related transactions as well as hardware, software, and network troubleshooting.
I also have hands-on experience in e-commerce, doing small-scale trading of digital goods such as phone subscription credits, restaurant vouchers, and many others.
Verified
