I’m a passionate and upbeat Customer Support/ VA for Ecommerce with 8 years of experience in providing excellent Customer Service in the BPO industry.
I answer phone calls, e-mails, and chat requests, check inventory and order status, clarify product and shipping processes, help customers to finalize their purchase, interact with suppliers to obtain products and shipping information, and to make sure orders are going smoothly. I’m also responsible for keeping spreadsheets, storefront, and customers updated with the order status and processing the orders. I am knowledgeable of Zendesk, Magento, Shopify,
Tawk.to, OsTicket, Calltools, and CRM.
I also have a background in eBay product research and listing. I have used Zikanalytics and DSTools for this job.
I value professional commitment and I take pride in my work. My client's satisfaction is my top priority. I always go the extra mile to provide high-quality service on every project on time and to exceed their expectations. I'm a practical learner but I have the initiative to study the things I need to learn. I work with integrity and I have a strong work ethic. I'm dependable, trustworthy, and responsible. I am available for both short and long term projects.
