I began my career as a WordPress web developer for 3 years and transitioned into a role as a Quality Assurance Specialist, eventually being promoted to the position of Project Coordinator. While serving as a Project Coordinator at a home health and Hospice company, I received the 'MVP of the Year' award for my contributions to the team. With more than 10 years of proactive and upbeat professional experience, I am confident in my ability to make significant contributions to your organization.
1. As a Project Coordinator, I managed multiple products and maintained direct communication with developers, customer support, and clients. I also had direct contact with the CEO and other managers, earning recognition as the 'MVP of the Year.'
2. My recent role is as a team lead for Client Support VA and QA, I oversee client requests, and projects, review tasks, and organize them in SugarCRM. Additionally, I am responsible for conducting quality checks on requests before sending completion emails to clients. Also, I’m responsible for billing our on-demand requests from clients using Xero.
3. As a senior quality assurance specialist, I am entrusted with the responsibility of ensuring the quality control of various projects.
4. With a background as a web developer, I possess technical expertise in various basic technologies.
I hope that my skills and experiences align well with the needs of your organization. For further details, please refer to my resume.
Let's work together to achieve success!
