Customer success & IT support professional with 5+ years delivering on-ground support, SaaS adoption, and Tier 1 technical troubleshooting for enterprise clients. Currently the 1st Point of Contact for major Philippine accounts—Monde Nissin (MNC), MARS PH, and Colgate-Palmolive Philippines—under the FieldAssist platform via Asiatech Consulting Inc. Skilled in ServiceNow ITSM, Microsoft 365, Google Workspace, and SaaS rollout with a strong record of SLA compliance and cross-team escalation.
