I am a highly skilled Customer Service and Virtual Assistance Professional with over 10 years of diverse experience in industries such as e-commerce, healthcare, real estate, and logistics. I have supported businesses in both B2C and B2B environments, handling everything from customer inquiries, logistics coordination, and order fulfillment to lead generation and client success management.I’ve worked for notable companies, including Urban Amsterdam, Dominion Fertility, and EXP Realty, where I streamlined operations, boosted customer satisfaction, and provided exceptional administrative support. I also have experience supervising teams, creating training programs, and improving processes, resulting in better customer experiences and operational efficiencies.With certifications in Digital Marketing and Email Marketing from HubSpot, I’m expanding my expertise to include marketing strategies, content creation, and customer engagement. These new skills complement my extensive background in customer service, enabling me to bring a unique perspective to helping businesses thrive in the digital landscape.Key Skills:Customer Service & Client RelationsE-commerce Support & OperationsLogistics CoordinationTeam Supervision & Process ImprovementDigital Marketing & Email CampaignsCRM Management (Zendesk, HubSpot, etc.)Real Estate & Medical Virtual AssistanceI am passionate about leveraging my experience to help businesses scale and achieve their goals by providing personalized, high-quality service and support. Let’s connect to see how I can help your business grow.
