Results-driven IT Specialist Level 1 with hands-on experience in Microsoft 365 and Azure administration, identity and access management, and end-user technical support. Skilled in troubleshooting hardware, software, and network issues while ensuring security compliance and minimal downtime. Experienced in user onboarding/offboarding, device management, ticket handling, and supporting remote teams using tools such as Intune, Entra ID, Jira, JAMF Pro, and TeamViewer. Known for strong problem-solving skills, clear communication, and a customer-focused approach to IT service delivery.
