I am a Customer Service and Technical Support Specialist with more than 10 years of experience working for several BPO companies and supporting international clients. My experience includes customer service, technical support, quality analysis, and virtual assistance through phone, email, and chat support.
My most recent role involved working as a Product and Technical Support Specialist for a real estate platform in the USA. I assisted clients with account concerns, troubleshooting, website-related issues, CRM connections, and general platform navigation. I also provided support through email, chat, and phone whenever immediate assistance was needed.
I also have experience supporting web hosting and website-related concerns including WordPress, website builders, domain management, email setup, and basic troubleshooting. Through my previous roles, I became familiar with different CRM platforms, ticketing systems, and support tools used in handling customer concerns efficiently.
In addition, I have experience working with quality assurance teams where I monitored customer interactions, conducted coaching sessions, and helped improve team performance. These experiences helped me strengthen my communication, analytical, problem-solving, and multitasking skills.
I am hardworking, adaptable, and eager to continue learning new tools and processes that can help contribute to the success of the company.
