Dedicated and detail-oriented professional with a strong foundation in customer support, content moderation, fraud prevention, and presentation design. Proven ability to handle complex issues efficiently and maintain a positive customer experience.
- Email and chat support: Intercom, Helpshift, Zendesk, Salesforce, Desk, Re:amaze, Gorgias
- Social Media Management: customer support, post/content management, ads
- Etsy: chat support, uploading listings, writing product descriptions, creating custom orders
- Shopify: customer support and other admin tasks such as sending gift cards/discount codes, cancelling orders, refunds, etc.
- Transcription: interviews and presentations
- Creative Design: PowerPoint/Google Slides presentation design, Canva, Affinity
- Content Moderation and Fraud Prevention
