More than six years as an IT Service Desk/Helpdesk Analyst and two years in Admin office for a Business Process Outsourcing company.
I have served huge companies like Sutherland, Optum-United Health Care company, Google. I have also served different clients, full time, from Canada and United States.
The following are the tools I have experience with:
Ticketing Systems:
ServiceNow
Freshdesk
JIRA
Connectwise
Autotask PSA
Salesforce CRM
Remote Control Tools:
Connectwise Manage
Datto RMM
Bomgar Helpdesk -BeyondTrust
ScreenConnect
Teamviewer
VPN:
Pulse Secure
Sonicwall
Forticlient
Cisco Anyconnect
Global Protect
OpenVPN Connect
Other relevant tools:
Active Directory
TransferWise
VMWare
Microsoft Office 365
Azure
Microsoft Teams
Microsoft Outlook
Skype for Business
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Trend Micro
LastPass
IT Glue
Brightgauge
Appriver
Scalepad
Meraki
Ubiquity
Citrix
Powershell
Dropbox
FileShare
Sharepoint
OneDrive
Please check my employment history below for a detailed job description. I am looking forward to be a part of your team and contribute to the growth of your company.
