Thank you for visiting my profile!
Let me give you a glimpse of my professional background.
With over 11 years in the call center industry, I honed my skills in a fast-paced environment, consistently delivering high-quality results. I've worked on various campaigns in the past, servicing customers from the US, UK, AU, NZ, EU, Canada and APAC regions in industries such as car rentals, eCommerce/dropshipping, online education, airline reservations, and telecommunications.
Advancing from my initial role, I was promoted to the position of Subject Matter Expert (SME). In this role, my responsibilities expanded to include handling escalations, providing floor support, working on process improvements, and completing additional tasks assigned by my client. When I left the BPO in 2020 and d----------- to work remotely, I once again proved myself as a valuable asset to any client I worked with. Starting from handling a single role to wearing multiple hats, I have consistently gained my clients' trust through my dedication to work.
Websites and Tools:
Zendesk
Gorgias
Freshdesk
Richpanel
Shopify
BigCommerce
Loop
Stay Ai
Rise Ai
PayPal
BBB
TikTok
Checkout Champ
Amazon Seller Central
Trustpilot
ShipBob
Xtensive
Slack
Jira
Brightpearl
Duoplane
WeSupply
Five9
Aircall
Cybersource
Learning Management System (LMS)
Microsoft applications
eBay
Zoom<8efe80624d780eba0c6493ec45140364>Skype
Canva
Skyspeed
Avaya softphone
UPS
3PL (Whiplash, Justified Logistics, etc)
Boldchat
G Suite
Citrix
-----------
Teramind
Time Doctor
FIN
If you're looking for a reliable customer service professional with a proven ability to deliver results and enhance customer satisfaction, let's connect!
Verified
