Customer service professional with 3+ years of experience in B2B and B2C e-commerce, dropshipping, and retail support.
Skilled in managing end-to-end customer interactions, including order tracking, returns, logistics coordination, technical troubleshooting, and escalations. Proficient with Shopify, Zendesk, Gorgias, Front, FedEx, UPS, USPS, and Track123. Experienced in handling chargebacks and dispute resolution across Afterpay, PayPal, and Shopify.
Dedicated to delivering efficient support and seamless customer experiences that build trust, loyalty, and long-term brand value.
