Operations and Customer Support professional with more than 12 years of experience supporting Australian, New Zealand, UK, and US customers, combined with four years of hands-on business ownership in the medical equipment industry.
As the owner of a medical equipment and healthcare supply business, I managed procurement activities across 10+ local and international suppliers, prepared and managed more than 100 quotations, coordinated order fulfillment, maintained customer accounts, and supported hospitals, clinics, and healthcare institutions throughout the procurement process.
Prior to business ownership, I spent more than a decade in customer service and technical support roles supporting international telecommunications, retail, and e-commerce accounts, including Telstra, Dodo, Orcon, DISH, AT&T, BJ's Wholesale Club, and Costco. I handled customer inquiries, billing concerns, account management, technical support, escalations, order tracking, refunds, and service-related issues across phone, chat, and email channels.
I am highly proficient in Excel and Google Sheets and enjoy building systems that improve efficiency, reporting, and operational visibility. Recent projects include a short-term rental operations dashboard and a service pricing and profitability calculator designed to streamline business operations and decision-making.
My strengths include:
• Customer Support
• Operations Coordination
• Administrative Support
• Procurement & Vendor Management
• Order Processing
• Documentation & SOP Creation
• Spreadsheet Reporting
• Email & Chat Support
• Research & Data Management
• AI-Assisted Productivity
I am dependable, detail-oriented, and comfortable working independently in remote environments with minimal supervision.
Available for:
• Customer Support Specialist
• Customer Service VA
• Operations Assistant
• Operations Coordinator
• Procurement Assistant
• Administrative Support Specialist
• Order Processing Specialist
Available full-time and able to start immediately.
Portfolio:
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