Customer Support and Experience Specialist with expertise in both e-commerce and digital subscription platforms. Led customer support by troubleshooting accounts, guiding users through subscriptions and technical issues, and escalating bugs to the development team. Regularly identified recurring problems, suggested process improvements, and took initiative to resolve challenges creatively, helping enhance the overall platform experience. Managed customer orders, payments, refunds, and disputes, ensuring efficient operations and high satisfaction. Thrives in fast-paced environments, communicates empathetically, and connects daily tasks to the bigger business picture.
