Customer Service and Sales Development professional with 10 years of experience in customer support, sales, and team leadership. Skilled in delivering exceptional customer experiences, qualifying leads, managing KPIs, handling escalations, and using CRM tools such as Zendesk, Gladly, and Zowie AI. Proven ability to lead teams, improve processes, and maintain high standards of service across diverse campaigns and high-pressure environments.Core Skills• Customer Support & Service Excellence• Sales Development & Lead Qualification• Team Leadership & Coaching• Escalation Management• CRM Tools: Zendesk, Gladly, Zowie AI• KPI Monitoring & Reporting• Process Improvement & Workflow Optimization• Multi-channel Communication: Email, Chat, Phone• E-commerce Support: Shopify, ShipStation, ReturnLogic• Order Processing, Fulfillment, Returns, Exchanges, and Warranty Management• Conflict Resolution & Problem Solving• Remote Work & Virtual Collaboration
