Customer Support Specialist with 8+ years of experience in e-commerce, virtual assistance, and service accounts, including 6+ years supporting a US-based client remotely. Skilled in email, live chat, and SMS support, order management, invoicing, returns, exchanges, refunds, and customer account updates. Experienced with Shopify and CRMs such as HelpScout, Gorgias, Gladly, and Zowie.
Highly empathetic, organized, and solution-focused, I handle escalated inquiries professionally, collaborate effectively with remote teams, and proactively suggest workflow improvements. Committed to delivering fast, accurate, and high-quality customer support.
