Operations and business management professional with 12+ years of experience helping startups, agencies, BPOs, insurance companies, and iGaming businesses scale their operations, improve processes, and manage remote teams effectively.
I specialize in operations management, project coordination, recruitment, client success, team scaling, and process improvement. I’ve helped grow offshore teams from startup level to 300+ staff while supporting global clients across the US, AU, EU, and Middle East.
My experience includes:
• Operations & Service Delivery
• Team Management & Workforce Planning
• Recruitment, Onboarding & HR Operations
• KPI Reporting & Performance Management
• Client & Account Management
• Project Management & SOP Creation
• Lead Generation & Pipeline Coordination
• AI & Automation Tools (ChatGPT, Zapier, Airtable, Instantly, Apollo, etc.)
• EOS-based operations and accountability systems
I’m highly adaptable and comfortable working in fast-paced environments where structure, ownership, and communication matter. I enjoy building systems, solving operational problems, supporting leadership teams, and helping businesses grow sustainably.
Tools I commonly use:
ClickUp, -----------, Asana, Notion, Airtable, HubSpot, Google Workspace, Instantly, Apollo, -----------, Zapier, -----------, Hubstaff, Clockify, ChatGPT, Claude and more.
Open to:
• Operations Management Roles
• Project Management
• Executive / Leadership Support
• Client Success & Account Management
• Recruitment & HR Operations
• Process Improvement & Automation Projects
• Fractional Operations Consulting
