Skilled in managing high-volume inquiries across email, chat, SMS, and phone calls, with a proven ability to resolve complex issues efficiently and empathetically. Specialized in supporting fashion, jewelry, and automotive brands using platforms like Shopify, Gorgias, Salesforce, Moxie, and VMware. Capable of handling 50+ tickets per day, including order tracking, refunds, returns, claims, warranty, and product selection.Known for clear communication, policy enforcement with warmth, and proactive problem-solving. I’m highly organized and detail-oriented, which helps me spot issues early and keep things accurate. I consistently receive positive feedback from co-workers, supervisors, and customers for my high-quality work and dedication.
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