I am a results-driven IT Service Desk Lead and Virtual Assistant with extensive experience in technical support, process improvement, and remote operations. I specialize in delivering efficient solutions that reduce handle time, improve customer satisfaction, and streamline workflows.
With a strong background in IT service management, I have successfully led initiatives that enhanced support performance—such as deploying remote support tools to resolve complex issues faster and improve first-call resolution. I am highly experienced in handling MFA, system access, and enterprise tools like Salesforce and Ivanti.
Beyond technical support, I bring solid Virtual Assistant capabilities including administrative support, CRM management, documentation, reporting, and task coordination. I am detail-oriented, organized, and committed to delivering high-quality work with minimal supervision.
What I can help you with:
IT Service Desk Support (L1/L2)
Remote Troubleshooting (TeamViewer, etc.)
MFA & Access Management Support
Salesforce Administration & Support
Process Documentation & Workflow Optimization
Virtual Assistance & Administrative Tasks
Data Entry, Reports, and CRM Updates<8efe80624d780eba0c6493ec45140364>Email & Calendar Management
Tools & Platforms:
MS Office | Google Workspace | Salesforce | Ivanti | TeamViewer | MS Teams | Slack | Zoom | Trello | Canva | CRM Systems
I am reliable, coachable, and focused on delivering results that make a measurable impact on your business. Let’s work together to improve your operations and customer experience.
