Level up your Admin needs with Me - With over 5 years of immersive experience in IT infrastructure, I've navigated diverse environments, catering to both small-scale operations and large-scale enterprises. I specialize in delivering top-tier support to a global user base, ensuring seamless operations and unparalleled service. Let me be your trusted CSP Support, elevating your administrative needs to new height. I have acquired some of the skills through the years of service, but not limited to:
• Knowledge in Azure Active Directory and O365• Proficient in ticketing and CRM tools, ie. Zendesk, Freshworks, Service Now, Remedy, PTC Integrity, etc. • Solid knowledge and excellent troubleshooting skills in software and hardware • Knowledge in Configuring and Troubleshooting of Networking Equipment’s: Routers and Switches. • Ability on installing and configuring computer peripherals, components, and drivers • Capable of computer assembling, maintenance, and Installation • Ability to perform excellently on individual projects and cooperatively on teams • High level of quality customer service in technical support • High adaptability and capable of handling high workloads
My background as technical support developed my interpersonal and problem-solving skills which became one of my assets for providing excellent customer service. Being part of a pioneering team taught me to be self-reliant and thinking out of box resolution.
I intend to learn new skills on every project I could handle to deliver efficient and exceptional service for my current and future clients. If you need someone easy to adapt, learn, and not just do the job but do it with finesse.
I am excited about the opportunity to meet you and chat about how my abilities and talents can contribute to your team.
Ezra
