I specialize in addressing operational inefficiencies for small and mid-sized enterprises. This includes developing standard operating procedures, documenting workflows, and optimizing time-consuming reporting processes. My expertise lies in providing effective solutions for these challenges.
My background is unusual for this field. I spent years as a Registered Nurse in the Philippines, running a hospital nursing department through accreditation and compliance work. That builds a different kind of discipline, the kind you need when mistakes are expensive. I carried it straight into business operations.
I've built SOPs that changed how fast a business actually moves. On one engagement, property managers went from waiting at least 4 hours for leadership to weigh in, to resolving issues themselves under a clear protocol. Escalations dropped because problems got handled properly at the source instead of bouncing up the chain. I've also run financial audits that uncovered something most people miss: a business can look like it's losing money when the real problem is data that was never labeled or synced correctly between systems. Finding that difference saved a client from restructuring around a problem that didn't actually exist.
What I do:
– SOP development and process documentation
– Operational reviews and root cause analysis
– Executive reporting and action tracking
– Cross-functional coordination
– Compliance support
Tools: ClickUp, Asana, Notion, GoHighLevel, Zapier, Make, Google Workspace, Claude, ChatGPT.
Master in Community Health, BS Nursing, GoHighLevel Certified Admin, IELTS Academic Band 7.
If your business runs on tribal knowledge and half-documented processes, that's what I sort out.
