Hi! I’m Erica, a detail-oriented professional transitioning to the virtual assistance field with 4+ years of experience in administrative support, customer service, and social media management. My skills include lead generation, data entry, file organization, documentation, content creation, and planning. I’m skilled in managing customer inquiries and maintaining accurate client records in spreadsheets and CRMs. I am proficient with Google Workspace, Microsoft Office, and Canva.
Here is how I can support your business:
-Customer support: Respond to inquiries, manage direct messages and comments, address complaints, and create response templates to ensure your customers feel supported.
-Administrative support: Manage emails, schedule calendars and appointments, enter data, organize documents, and oversee Google Drive.
-Social media management: Schedule content, engage with communities, create graphics, draft posts, and manage accounts on Facebook, Instagram, and TikTok.
-Lead generation: Research prospects, build and organize lead lists, and enter data.
I completed a General Virtual Assistant course covering Administrative Work, Social Media Management, Lead Generation, GoHighLevel CRM, Canva for Social Media, and Executive Virtual Assistance, where I learned to use tools such as Notion, Buffer, Calendly, and Slack.
If you're looking for a reliable VA who can jump in and make an immediate impact, I'd love to work with you.
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