10 years of experience in the BPO industry, including 3 years in email support and 2 years in chat support for a networking brand.
Nearly 2 years of experience in Quality Assurance.
Recent experience in property management, creating work orders and dispatching vendors using AppFolio.
Proficient in Microsoft Office, Internet research, and computer applications.
Strong verbal and written English communication skills with excellent customer service abilities.
Knowledgeable in CRM platforms such as Salesforce and RightNow.
Quick learner with basic Excel skills and business writing experience.
