I am a workforce professional with 13+ years of experience in administrative support including real-time management, scheduling, planning, and reporting. I am equipped with excellent communication skills on both verbal and written form and well-versed in formal writing and interacting with professionals from diverse background and various levels of management. I have proven my leadership skills in managing small projects and initiatives, establishing and implementing new processes independently or as a part of a team. I have acquired proficiency in various applications such as IEX, AVAYA CMS, Genesys, Google Sheets, and Microsoft Office (i.e. Word, Excel, Outlook), and communication platforms such as Zoom, Slack, and Microsoft Teams.
