IT Desktop Support professional with 4+ years supporting enterprise environments (4,000+ endpoints) at
Teleperformance. Strong foundation in troubleshooting, OS imaging, Azure AD, PowerShell automation,
documentation, and cross-team coordination. Currently expanding into Al Automation-building autonomous Al
agents and workflows using OpenAl API, Claude, Zapier, and API integrations through personal projects.
Seeking to apply systems-thinking and operational discipline to design, build, and deploy Al-driven solutions for
lead generation, customer engagement, and process automation.
