Hi! I’m a versatile and detail-oriented professional with solid experience in fraud analysis, chargeback handling, administrative support, and customer service. With a strong background in e-commerce and financial services, I specialize in identifying suspicious activity, managing dispute processes, and delivering excellent service to both customers and internal teams.Here’s what I bring to the table:
? Fraud Analyst: Skilled in monitoring transactions, identifying fraud patterns, and investigating suspicious activity using tools like Kount, Sift, and internal fraud systems.
? Chargeback Specialist: End-to-end chargeback management—responding to disputes, gathering evidence, submitting representments, and increasing win rates across Visa, Mastercard, PayPal, and Stripe platforms.
? Admin Support: Highly organized with experience in data entry, reporting, calendar management, and handling backend operations to keep your business running smoothly.
? Customer Service: Empathetic and professional support via email, chat, and phone. I’ve handled everything from product inquiries and order follow-ups to conflict resolution and refunds.
I pride myself on being reliable, analytical, and proactive—always looking for ways to improve processes, prevent losses, and provide a seamless customer experience.If you're looking for someone who understands both the front-end (customer service) and back-end (fraud/risk/admin) of online business operations, I’m here to help.Let’s connect and discuss how I can support your team!
Tools I Use:
Outlook | Teams | Braintree | Verifi | Chargehound | PayPal | Zendesk | Freshdesk | Google Workspace | MS Excel | Slack | CRM platforms | Citrix | Verint
