I’m a Customer Support & Operations Specialist with 5+ years of remote experience supporting online courses, digital programs, and customer-facing platforms.
My experience goes beyond answering emails. I’ve worked behind the scenes supporting course participants, managing Kajabi course access, troubleshooting customer issues, reviewing course content, performing QA testing, documenting processes, and coordinating technical issues with development teams.
I started my remote career in web research and database building before moving into customer support using Help Scout and Kajabi. I was later promoted to Participant Success Manager, where I became responsible for participant support, course operations, monitoring participant communications, maintaining internal procedures, and escalating issues to the appropriate tea-----------mbers.
More recently, I’ve supported the transition from legacy Kajabi courses to a new mobile/web app. My work has included:
• Customer and participant email support
• Kajabi course and user support
• Help Scout inbox management
• Course content QA and comparison
• Web and mobile app testing
• Reproducing and documenting technical issues before escalation
• Bug reporting and coordination with technical teams
• SOP and internal documentation creation
• Support tracking and issue management
• Asana, Slack, Notion, Google Workspace, and CRM workflows
• Web research, database building, and data cleanup
I’m particularly comfortable working with online education businesses, course creators, coaches, membership programs, and teams that need someone who can handle both customer support and the operational work happening behind it.
I’m detail-oriented, dependable, and comfortable learning new systems. When I encounter an issue, I don’t simply pass it along—I investigate what I can, reproduce the problem when appropriate, document what I find, and escalate it clearly to the right person.
If you’re looking for long-term support with customer service, Kajabi course operations, QA, or day-to-day backend operations, I’d be happy to discuss how I can support your team.
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