With over four years of dedicated experience in quality assurance within the BPO industry, I have honed my skills in ensuring operational excellence and driving continuous improvement. My tenure has encompassed both non-voice and voice international accounts, where I've led teams to surpass quality benchmarks and enhance customer satisfaction. Through meticulous analysis and targeted feedback, I've played a pivotal role in optimizing processes and fostering a culture of excellence. My passion for team leadership and commitment to delivering results make me a valuable asset in any dynamic work environment
