I've been in the call center industry for almost 6 years, handling different accounts. I mainly focused on customer service. I handled telco accounts in the U.S., such as T-Mobile and AT&T. I also have experience doing outbound calls and sales. I have certificates for being a top agent in my previous jobs.
I have been a Virtual Assistant for 3 years, handling an e-commerce account. We used Shopify and Gorgias. I handled different channels such as emails, chats, and phone calls. We create an order, process refunds, monitor the shipments, etc.
