I am a highly adaptable, fast-learning professional with a deep passion for delivering excellent work and contributing meaningfully to your business's growth. I take pride in being dependable, detail-oriented, and proactive, ensuring that every task entrusted to me is handled with utmost precision. I am confident I can be a valuable asset to your team.
Core Skills & Experience
Customer Support: 6+ years of experience in customer service and email/ticket support, providing thoughtful, timely, and effective resolutions.
E-commerce Support: With 2+ years working with Shopify, I am skilled in writing compelling product descriptions, building FAQ pages, and various backend store support.<8efe80624d780eba0c6493ec45140364>Email Marketing: 2+ years experience with Klaviyo and can help you set up email flows, campaigns, and audiences to ensure your marketing emails are received at crucial steps of the customer journey
Product Sourcing: 1+ years experience sourcing from Alibaba, successfully managing purchases over $5,000 with efficiency.
Meta Business Suite: In-depth understanding and hands-on experience managing Facebook/Instagram business accounts and campaigns.
Automation Tools: Proficient in building automations using platforms like Zapier, ActiveCampaign, and Zoho.
Project Management: Comfortable using Slack and project management tools such as Trello, Asana, and Basecamp for streamlined team collaboration.
Administrative Support: Highly proficient in Google Workspace (Docs, Sheets, etc.), with strong organizational and multitasking skills.
Graphic Design: Basic design skills using Canva for social media content and marketing collateral.
Communication: Excellent command of the English language, both written and verbal.
Personal Mission
My ultimate goal is to contribute positively to every team I join. I’m committed to growth (both yours and mine) and it would be an honor to support your business and be part of its success.
