Hello! I'm Aira, an organized and detail-oriented problem solver with a passion for seeing things through completion.
My 8-month experience as a customer service representative for a premium gaming account demonstrated my ability to actively listen and communicate effectively through multiple channels (email, chat, and phone) with customers from diverse backgrounds and age groups. I consistently garnered high satisfaction scores by providing concise and successful solutions tailored to solving the root of each customer's issue while upholding company standards and reputation.
Right after, I began working as a content moderator for almost a year. I categorized short-form videos posted on a global social networking site. With in-depth knowledge of standard moderation guidelines, I quickly and accurately tagged thousands of sensitive user-uploaded media.
I immediately got promoted to a real-time analyst for the same company. For 11 months, I maintained the service levels of multiple accounts across different lines of business, ensuring they remained above target. Consistently achieving this goal required quick decision-making skills based on accurate reports for targeted KPIs and close collaboration with clients and tea-----------mbers. It further strengthened my sense of ownership and ability to multitask.
The following year, I began working for an Affiliate Marketing Company as a Business Development Manager, sourcing profitable campaigns and creating funnels covering multiple verticals for our media buying models based on conducted competitive research. This is aside from being the main point of contact for both our advertisers and publishers. Wearing many hats in the company, I also took on the bookkeeper's responsibilities for maintaining accurate financial records and the timely submission of compliance tax documentation.
This jack of many trades is excited to fast-track the achievement of your goals. I am looking forward to working with you!
Verified
