Technical Support Engineer with 5+ years of experience in technical services and support operation both on onshore and offshore. Implementing innovative customer and technical support strategies.
Work Summary:
Field Support Engineer
MDI Novare
•Monitor ang maintain systems and networks•Respond to technical support calls from other staff members or clients•Communicate thourgh calls/chat how to resolved issues•Diagnose and troubleshoot system and network problems, software faults and hardware complications
Computer Specialist
Metro Retail Stores Group Inc.,
August 13, 2020 – December 5, 2021 ?
•Supporting Desktop and Laptops Units
•Software and Hardware Maintenance ?
•Software Printer Installation and Repair ?
•Troubleshoot Network and Server Problem ?
•Troubleshoot POS terminal and Printers ?
•Preventive Maintenance ?
•Hardware Inventory
Branch Team Leader
United Steel Technology International Corporation
September 13, 2016 – April 4, 2019
• Provides support to the Branch Supervisor (BS) and to the Assistant Branch Supervisor (ABS) in ensuring that SOP
and work standards are followed.
• Utilizes the training guide in teaching and mentoring new branch personnel with its basic work responsibility and
assigned role.
• Assists the team and performs daily branch personnel tasks in production, dispatch, and cleaning.
• Promotes teamwork and give directions/guidance to branch personnel so that tasks are performed in a timely manner
and branch goals are achieved.
• Interpret and implement quality assurance standards
• Inspect, test, or measure materials or products being produce
Technical Service Engineer
i-Tech Global Business Solutions Inc.
July 16, 2016 – August 31, 2016
• Install, operate and maintain network services, routers, hubs, switches, modems and other network devices.
• Resolve network communications problems to ensure end user can access server daily.
• Install or repair Windows computers with standardized applications and networking software, diagnosing and solving
problems that develop in their operations.
