I'm a Technical Support Coordinator with 9 years of experience providing phone,
email, and chat support for B2B/B2C campaigns across the United States and Australia.
I have been an IT Coordinator/Supervisor, Technical Support, IT Helpdesk Analyst, and even an IT Sales Representative. Most times, I would get high praise because of my performance. The campaigns that I have been part of are not for everybody as they are challenging and require high analytical skills.
I was always the top seller when I worked with Techno Global Team as an IT Sales Representative for a big IT retailer in Australia. Customers would sometimes thank me on social media for my recommendations and customer service.
Also, I was one of the top IT Helpdesk Analysts in the campaign that I worked in with Cognizant Tech Solutions. My role was to assist Directors of Operations, Franchisees, and In-store Managers with their POS problems. The said individuals would sometimes look for me when they call our department as I am known to resolve their issues promptly.
In my 8-year BPO career, I have never been part of any performance improvement programs as I always excelled in every campaign that I worked in. I am a highly competitive individual who does not take no for an answer most time. Though my competitiveness is innate, I always make sure that I get the job done with integrity.
I am experienced with using popular ticketing software such as Zendesk, ServiceNow, and AutoTask. I am very much open to using and learning new tools to get the job done for you and your team
.I look forward to getting my very first client here in
Onlinejobs.ph.
