Dedicated Chargeback Analyst professional with over 7 years of experience in E-commerce analysis and chargeback management. Expert in resolving payment disputes using Ethoca, Verifi (CDRN/RDR), and Kount. Hands-on experience in handing Chargebacks for various processor including TSYS, Fiserv, Stripe, and Shopify.
Highly proficient in SQL for data-driven risk assessment. Proven track record in managing the full E-commerce lifecycle including order management, inventory, billing, and customer service while proactively mitigating fraud and supporting overall business goals.
Sample Excel Work using Slicer, Charts, Pivot, Power Query
Link: ----------------------f80ee03/IQBeOlbzuRftQpnwi70JOpimASQF2OJ0szIL1woZQz-b0bE
Dispute Process and Goal
Link: -----------
GitHub Portfolio
Link: ----------------------lesstre/data-automation-portfolio
Please don't hesitate to reach out! I'm more willing to help you out. Talk to you soon!
