Dedicated Operations and Risk Management professional with over 7 years of experience in E-commerce analysis and chargeback management. Expert in resolving payment disputes using Ethoca, Verifi (CDRN/RDR), and Kount and highly proficient in SQL for data-driven risk assessment. Proven track record in managing the full E-commerce lifecycle—including order management, inventory, billing, and customer service —while proactively mitigating fraud and supporting overall business goals.
Sample Excel Work using Slicer, Charts, Pivot, Power Query
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Dispute Process and Goal
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GitHub Portfolio
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Please don't hesitate to reach out! I'm more willing to help you out. Talk to you soon!
