Hello there, I'm Rutchel from the Philippines. I have 8+ years of experience helping businesses provide top-notch customer service and streamline their e-commerce and operations. I work across phone, email, live chat, SMS, and social media, supporting both pre-sales and post-sales needs. I also handle order management, processing, fulfillment, shipment tracking, and inventory monitoring while coordinating with suppliers and vendors to ensure smooth operations. I've managed teams of Virtual Assistants and supported a team of customer service agents, ensuring we hit client KPIs and SLAs while keeping customers happy and loyal. I love helping businesses run efficiently and making sure customers get timely, accurate, and friendly support.
What I can help you with:
E-commerce store support (Shopify, Amazon, ebay)
General administrative support
Business operations support
Customer service via email, live chat, social and phone
Product listing (manual listing)
Order management
Order processing
Order fulfillment & order tracking
Shipment tracking
Updating customers on order status
Coordinating with suppliers and vendors
Stock inventory monitoring
Inventory & stock management
Stock replenishment
Post-order follow-up
Returns and refunds processing
Identify risks and opportunities
Customer account management
Re-process orders and handle cancellations
Invoicing & billing support
Payment processing
Pre-sales and post-sales support
Lead generation & appointment setting
B2B calling & Cold calling
Scheduling & dispatch coordination
Book technician appointments
Confirm, reschedule, or follow up on upcoming appointments
Track and document all customer interactions
Managing and coaching Virtual Assistants & customer representatives
Monitor and evaluate team performance
Conduct regular performance reviews
Weekly or monthly reporting on sales, stock levels, and sell-through
Provide guidance, support, and direction to tea-----------mbers
Plan and oversee team projects
Provide technical support and troubleshooting assistance on ecommerce platforms
Ensure agents adhere to policy and avoid ZTP (Zero Tolerance Policy)
Maintaining KPIs and SLAs to ensure high customer satisfaction
Identify areas for improvement to improve the customer experience and processes
Process documentation and create SOPs
My Availability:
I am available to work full-time, part-time, or 10–15 hours per week. I am flexible to work US time zones, including Australia, UK, EU, and Canada time zones.
Tools I'm proficient:
Notion, Zendesk, Asana, Trello, Shopify, Amazon, Gorgias, PayPal, Subivi, Hipshipper, Yaballe, Shipstation, Salesfreak, Magentu, Canva, Meta Business Suite, Slack, Zoom, Microsoft Teams, Google Meet, Telegram, WhatsApp, Viber, Calendly, Google Workspace (Gmail, Google Docs, Google Sheets, Google Forms, Google Drive), Microsoft Office (Microsoft Word, Microsoft Excel, PowerPoint, OneDrive), Docusign, Hubstaff, Time Doctor, Time Clock, CLOUDS, Reamaze, Avaya1X
NICE recording, MSP, Ciboodle
Work with me this year:
Excellent communication and interpersonal skills
Proven experience in a leadership or supervisory role
Excellent organizational and time management skills
With problem-solving mindset with attention to detail -- not just tasks ticker
Strong understanding of e-commerce operations, product lkisting processes & platform guidelines
Invite me for an interview.
You need an online assistant who has the right experience in supporting your day-to-day operations, maintain your systems and workflows, drive efficiency with your team, and ensure your customers are happy. That's me. Message me today and let's chat soon.
Project Management, Ecommerce, Performance Marketing, Customer Service, Account Management, Merchandising, Forecasting, English Speaking, Attention to Detail, Social Media Management, Scheduling, Administrative Management, Customer Service, Executive Assistance, Sales, Telemarketing, Outbound Sales, Purchasing, Credentialing, Office and Administration, Billing, Payment Processing, Phone Support, Administrative Support
Verified
