Learning & Development and Training Operations professional with 11+ years of experience across training leadership, instructional design, facilitation, performance management, operations, and process improvement. My career has progressed from data and quality-focused roles into training, instructional design, and training leadership, giving me end-to-end experience in identifying performance gaps, developing learning solutions, facilitating training, coaching teams, measuring outcomes, and improving processes.
As a Training Lead, I supervised 11 trainers supporting four projects across multiple regions and approximately 1,800 analysts, while working closely with Operations, Quality, HR, Workforce Management, IT, and Project Management stakeholders. I have managed training programs, trainer development, learner readiness, training reporting, stakeholder communication, and continuous improvement initiatives.
I also bring experience supporting an international organization in a remote operations and automation capacity, where I worked with cross-functional teams, managed workflows, developed SOPs, coordinated projects, and implemented technology and automation solutions. This combination of learning, people leadership, operations, data, and technology allows me to approach L&D not only from a training perspective but also from a business and performance perspective.
I am particularly interested in opportunities where I can lead learning initiatives, develop people and facilitators, improve training systems and processes, and contribute to measurable business outcomes.
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