Senior Operations Manager/ Client Services Manager

18+ years of progressive experience in operations, project management, client services, people leadership, and quality assurance. Core Strengths:


Team Leadership & Mentoring: Proven success in developing high-performing teams, especially in BPO/outsourcing setups.


Operations Management: Deep expertise in process improvement, client satisfaction, service delivery, and KPI management.


Project Management: Ability to handle large-scale campaign launches, web development projects, and quality programs.


Client Relationship Management: Skilled in liaising between clients and internal teams to align on goals and resolve issues proactively.


Cross-Functional Collaboration: Worked closely with HR, IT, Finance, Marketing, and Sales teams for campaign success and business continuity.


Tools & Platforms Familiarity:


CRM systems, quality assurance platforms, Basecamp, Google Workspace, Amazon, eBay, BigCommerce, Recruit’in, Xray, and various sourcing and e-commerce tools.