Results-driven Remote Operations and Customer Support professional with 13 years of BPO experience, including 5 years as a Quality Analyst and 5 years as an Operations Supervisor. Brings proven expertise in client support, team leadership, quality assurance, process improvement, performance management, and administrative operations, with a strong foundation that translates directly to Virtual Assistance and Social Media Management. Completed a 45-hour Social Media Management internship with hands-on exposure to content planning, audience engagement, and social media analytics. Highly organized, analytical, adaptable, and proactive, with the ability to manage tasks, support clients, optimize processes, and contribute to effective digital presence and business growth.
