I am an experienced support professional with nearly eight years of background in healthcare, insurance, telecommunications, sales, and technical support. I specialise in providing reliable administrative and operational assistance in high-volume, client-facing environments.
In healthcare accounts, I handled appointment scheduling, insurance verification, documentation coordination, and patient outreach while ensuring HIPAA compliance and data protection. I understand the importance of discretion and accuracy when handling confidential information.
Beyond healthcare, I have extensive experience in billing, collections, retention, escalations management, and technical troubleshooting. I am comfortable assisting executives and managers with inbox coordination, account management, reporting, HR support, and administrative processes.
I am calm under pressure, detail-oriented, and solution-focused. My goal is to support business owners and healthcare professionals by ensuring smooth daily operations and positive client experiences.
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