Results-driven Logistics and Operations Support Professional with 15+ years of experience in compliance-driven, documentation-heavy roles within financial services and customer support environments. Skilled in escalations handling, dispute resolution, case management, document control, and cross-functional coordination in fast-paced remote settings.
Recently completed structured freight and logistics training, with foundational knowledge in shipment coordination, NMFC freight classification, import documentation, international shipping terms, and dispatch operations.
Highly detail-oriented with a strong focus on accuracy, compliance, organization, and timely execution. Experienced in handling sensitive and confidential information while supporting operational efficiency and customer satisfaction.
Proficient in CRM and case management systems such as Clio Grow and Clio Manage, with strong capabilities in administrative support, data entry, and professional communication.
Adaptable, dependable, and ready to contribute effectively to logistics, freight dispatch, virtual assistance, and operations support teams.
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