With 7+ years in Customer Support and Virtual Assistance and 5 years as a Meta Media Buyer and Marketing Specialist, I bring both customer experience expertise and performance-driven marketing skills.
I have managed high-volume customer support using Zendesk and Gorgias, handling inquiries, order tracking, refunds, and issue resolution across multiple channels. I focus on delivering fast, accurate, and empathetic support while maintaining efficiency through workflows and automation.
Beyond support, I specialize in Meta Ads management—handling campaign setup, audience targeting (broad and detailed), creative testing, and continuous optimization. I analyze performance data to improve results and align campaigns with business goals.
My experience with Shopify operations, including order fulfillment and product management, allows me to understand the full customer journey—from acquisition to retention.
I bring a balance of customer-first thinking and data-driven decision-making, making me a strong asset for both support and growth-focused roles.
