>Executive Assistant & Lead Generation Specialist
-Managed executive calendars, company admin
email, and contractor records to ensure smooth daily operations.
-Created and updated SOPs, improving organization and streamlining workflows.-Processed invoices and payroll in QuickBooks and Xero with 100% on-time accuracy.
-Researched and sourced qualified leads using LinkedIn Sales Navigator,
-----------, and
Seamless.AI.
-Maintained and cleaned CRM databases to improve outreach and campaign targeting.
>Email Marketing Specialist
-Planned and executed outbound
email campaigns that boosted booked call conversions by improving targeting and personalization.
-Conducted A/B testing on subject lines, content, and send times to increase open and click-through rates.
-Segmented lists based on industry, job role, engagement history, and behavior for more effective lead nurturing.
-Tracked and analyzed campaign metrics (open rates, CTR, conversions) and provided performance reports with recommendations for improvement.
>Account Specialist & Chat Support Representative
-Assisted customers with booking flights, hotels, and car rentals, ensuring smooth travel experiences.
-Delivered real-time chat support for booking changes, cancellations, and inquiries, consistently achieving top customer satisfaction scores.
-Resolved booking errors and payment issues quickly, minimizing disruptions for clients.
>Tools Used
Google Suite • Microsoft Office • HubSpot • Pipedrive • ClickUp •
----------- • Helium 10 • ActiveCampaign • QuickBooks • Xero • Notion • Asana • LinkedIn Sales Navigator • Multilogin • Jungle Scout • Dropbox • Seamless AI • Lemlist • Helpwise Airtable • Grasshopper Dialer • Slack •
----------- • RocketReach • Zapier • Canva • Loom • ZoomInfo • MailerCheck
