Hi, I’m Naygielou, a customer support and operations professional with over 15 years of experience in the BPO industry.
I’ve worked with international clients, particularly Australian accounts in insurance and telecommunications, handling customer support, claims processing, escalations, and team leadership. I was recently promoted to Team Leader, where I managed a team of 16 agents while ensuring consistent performance and high service quality.
I also have strong experience as a Claims Officer and Subject Matter Expert, handling complex cases, authorizing high-value claims, resolving complaints, and supporting operations through process improvements and special projects like fraud testing and claims analysis.
I am known for being reliable, detail-oriented, and able to work with minimal supervision. I can handle pressure, learn quickly, and adapt to new tools and systems.
What I can help you with:
Customer Support (Email, Chat, Voice)
Claims Processing & Insurance Support
Escalations & Complaint Resolution
Back Office & Case Management
Team Leadership & Staff Support
Data Entry & Administrative Tasks
I am looking for a long-term, stable opportunity where I can contribute to your business and grow with your team.
If you’re looking for someone dependable, experienced, and easy to work with, I’d be happy to support you.
